Retrieval
Pulling the right information from a larger store and placing it into a model's context window so the model can use it.
Definition
Pulling the right information from a larger store and placing it into a model's context window so the model can use it. Retrieval is how you make AI grounded in your own data — your docs, your CRM, your knowledge base — without retraining the model.
Example
When a support agent asks 'what's our refund policy for enterprise customers?', the system retrieves the relevant policy paragraph from your knowledge base and includes it in the prompt. The model answers from real text, not memory.
See it in context Learn how Retrieval fits into the bigger picture of how software actually works.
Read the Guide →